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酒店英语实用指南：从入住到退房的全方位沟通
在全球化日益加剧的今天，英语作为国际通用语言，在各行各业中都扮演着举足轻重的角色，对于酒店行业而言，掌握基本的酒店英语不仅有助于提升服务质量，更能为来自世界各地的客人提供更加贴心、专业的服务体验，本文将详细介绍从入住到退房过程中可能遇到的酒店英语场景及表达方式，帮助读者轻松应对各种沟通挑战。
预订与入住
1、预订房间
- I would like to reserve a room for two nights.
- 我想预订一个房间，住两晚。
- Could you please tell me what types of rooms are available?
- 请问有哪些类型的房间可供选择？
- I prefer a room with a king-size bed and a balcony.
- 我更喜欢一间有大床和阳台的房间。
2、确认预订信息
- Your reservation is for a double room for three nights, is that correct?
- 您预订的是一间双人间，住三晚，对吗？
- Yes, that's correct. My name is John Smith.
- 是的，没错，我叫约翰·史密斯。
- Thank you, Mr. Smith. We have confirmed your reservation.
- 谢谢，史密斯先生，我们已经确认了您的预订。
3、办理入住手续
- Good afternoon, welcome to our hotel. May I have your name, please?
- 下午好，欢迎光临我们的酒店，请问您的姓名是什么？
- My name is Jane Doe. I have a reservation.
- 我叫简·多伊，我有预订。
- Thank you, Ms. Doe. Please sign here and here. Here is your room key.
- 谢谢，多伊女士，请在这里和这里签名，这是您的房间钥匙。
客房服务
1、询问客房服务
- Excuse me, could you please tell me how to use the in-room safe?
- 请问，您能告诉我如何使用房间内的保险箱吗？
- Of course, I'd be happy to help. You just need to enter your room number and a personal code.
- 当然可以，我很乐意帮忙，您只需要输入房间号和个人密码即可。
2、请求清洁服务
- I would like to request a daily maid service.
- 我想请求每日客房清洁服务。
- Certainly, we will arrange for that. Would you like your towels and linens changed as well?
- 当然可以，我们会为您安排，您是否需要更换毛巾和床单？
- Yes, please. Thank you.
- 是的，请更换，谢谢。
餐厅与用餐
1、预订餐厅座位
- I would like to reserve a table for two in your restaurant this evening.
- 我今晚想在你们餐厅预订一个两人桌。
- What time would you like to dine?
- 您希望几点用餐？
- At 8 p.m., please.
- 晚上8点。
2、点餐与用餐
- Good evening, may I take your order?
- 晚上好，您要点餐吗？
- I'll have the grilled salmon with a side of mashed potatoes.
- 我要一份烤三文鱼配土豆泥。
- Would you like to start with a soup or salad?
- 您想先来一份汤还是沙拉？
- A salad, please.
- 请来一份沙拉。
设施与活动
1、询问酒店设施
- Could you tell me what facilities are available in the hotel?
- 请问酒店有哪些设施？
- Of course, we have a fitness center, a swimming pool, and a spa.
- 当然，我们有健身中心、游泳池和水疗中心。
2、参加酒店活动
- I heard there's a wine tasting event tonight. How can I participate?
- 我听说今晚有品酒活动，我怎么参加？
- You can sign up at the concierge desk. The event starts at 7 p.m. in the ballroom.
- 您可以在礼宾台报名，活动晚上7点在宴会厅开始。
结账与离店
1、办理退房手续
- I would like to check out, please.
- 我想办理退房手续。
- Could you please give me your room key? Did you enjoy your stay?
- 请把您的房间钥匙给我好吗？您住得还愉快吗？
- Yes, it was very comfortable. Thank you for your service.
- 是的，住得很舒服，谢谢你们的服务。
2、
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